About Us
Al-Sharhan Exchange (a solidarity company - Saudi - subject to the control and supervision of the Saudi Central Bank) specialised in buying and selling foreign currencies and trading them within the Kingdom and importing and exporting currencies, was established in 2014 with a capital of two million Saudi riyals in the city of Dammam and its capital reached seven million Saudi riyals in line with its growth and spread - Where it started its activity from its main centre in Dammam city in the international departure hall at King Fahd International Airport in January 2015 to serve travellers, and followed a clear strategy of expansion, growth and opening branches where the first branch was opened in July 2015 in the international arrival hall at King Fahd International Airport to serve all customers. In April 2022 and September 2023, the second and third branches were opened in the international arrival and departure lounges at King Abdulaziz International Airport in Jeddah, and in 2025, the company was able to open two more branches in both the passport lounge at King Fahd International Airport and the Hajj and Umrah lounge complex at King Abdulaziz International Airport. The company intends to open two branches at the Haramain Express train station (Makkah and Jeddah) after taking the approval of the Saudi Central Bank, thus achieving the operation of 8 headquarters in eleven years, and the company is constantly keen to increase its branches in the regions of the Kingdom of Saudi Arabia, targeting Neom Bay Airport, King Khalid International Airport and the governorates of Jubail and Al-Ahsa.
The company has developed a plan to localise all jobs starting from 2019 and has achieved a Saudisation rate of Platinum Band, the highest band of the Ministry of Labour's classification for all jobs in the activity.
Reflecting its commitments to its customers, Al Sharhan Exchange applies a code of ethical behaviour to its employees to ensure optimal customer relations and maintain its reputation and credibility. This code is an official expression of the basic ethical principles that are applied to all employees regardless of their department or level of responsibility, as it aims to guide employees towards the right path without letting everyone behave in their own way, and the company implements governance in its internal departments, believing in the goals of independence and transparency.
We always strive to improve the level of service through customer evaluations and quality control, by providing several channels to evaluate the level of service and resolve complaints, and emphasises the importance of taking into account the opinions of customers in the development of its business as we believe that the development and improvement of the level of service is through receiving customer evaluations and feedback and giving them the opportunity to express their opinions, so the company provides in prominent places in all its branches channels to receive any complaint or dissatisfaction with the services or products provided through its website or via toll-free phone 8003044002 or email customerservice@sharhanex.com, and the company pays great attention to this through its keenness to resolve the complaint
Al-Sharhan Exchange believes in the importance of integrating all the different financial policies under one umbrella to turn into a precise and high-quality work approach to meet the needs of all customers with the highest possible service standards, and the company is proud that its wide customer network exceeded one hundred and eighty-seven thousand (187,000) customers – with whom it conducted more than two million and five hundred thousand (2,500,000) sales and purchase transactions – worth more than five billion and two hundred million riyals (5,200,000 riyals).The company believes that its real value comes not only through its success, but also through its protection, integrity and transparency with its customers, so it offers competitive advantages such as the diversity of service locations at competitive prices. Given the remarkable increase in the number of travellers through the Kingdom’s airports, and reflecting the company’s commitment to its social responsibility, it is keen to take advantage of the flow of customers to educate them through events on international and national occasions such as National Day, Arab Day for Financial Inclusion, Traffic Week, Environment Week, and others.
Our vision
Achieving further success and growth in the exchange sector in the Kingdom of Saudi Arabia by expanding our business and presence in various cities in the Kingdom, including Neom, King Khalid International Airport, Jubail and Al Ahsa, to meet the needs of customers in these vital areas. We also seek to strengthen our presence at international airports by opening more branches to provide exchange to travellers and visitors, reflecting our commitment to provide convenient and convenient services to customers in vital locations that witness heavy traveller traffic. We also endeavour to leverage technology and innovations to enhance the customer experience and facilitate the exchange .
Our Message
Providing excellent and reliable exchange services to our customers, and providing the services that customers need with transparency and honesty, as we provide more than fifty-five currencies (buying and selling) and export and import foreign exchange from outside the Kingdom of Saudi Arabia, and we are keen to provide a distinctive customer experience by providing a highly professional service, we are committed to the highest standards of governance and ethics in all aspects of our work and provide our services with credibility and transparency, and are keen to protect the information and privacy of our customers in compliance with the personal data protection system.
Our values
- Quality
We are committed to providing high quality services with high professional standards, striving to achieve excellence in all aspects of our work and to continuously improve our performance.
- Reliability
Trust is fundamental to our relationship with our customers, so we make sure we deliver on our commitments and promises and build relationships based on trust and integrity.
- Transparency
We believe in transparency in all aspects of our business and provide clear and honest information to our customers and deal with them with honesty and integrity.
- Innovation
We are committed to innovation and the use of advanced technology to improve our operations and provide innovative and flexible services. We strive to evolve and adapt to changes in financial systems and customer needs.
- Customer Satisfaction
We aim to achieve customer satisfaction in every interaction, we listen to customer requirements and strive to meet and exceed their expectations
- Social Responsibility
We recognise our role as a company with a role in the community, and seek to make a positive impact by supporting social and environmental initiatives and contributing to sustainable development.
- Governance
Governance is an important value and a key pillar of our company’s business management and is a fundamental principle for achieving transparency, integrity and accountability in all aspects of the business.
Our goals
- Geographical expansion
Increased presence in new cities and regions within Saudi Arabia, including NEOM, King Khalid International Airport, Jubail and Al Ahsa.
- Enhancing services
Optimise and expand the range of services offered to meet customers’ diverse exchange needs.
- Continuous improvement
Develop and optimise company processes and the technology used to ensure high quality service delivery.
- Enhancing customer communication
Build strong relationships with customers and understand their needs and expectations, optimising their experience.
- Compliance with ethical standards
Adhere to ethical standards in all aspects of the business, ensuring a balance between profitability and ethics.
- Achieving financial sustainability
Work to achieve sustainable growth and enhance the financial stability of the company.
- Achieving Customer Satisfaction
Achieve customer satisfaction and loyalty by providing quality services and responding to their needs.
The entity was established with a capital of two million riyals.
- Opening the main centre in the departure hall of King Fahd International Airport in Dammam (the first headquarters).
- Transforming the entity from a sole proprietorship to a solidarity company.
- Opening the first branch in the arrival hall of King Fahd International Airport (second headquarters).
- Raising the capital from two million riyals to five million riyals.
Raising the capital for expansion from SAR 5 million to SAR 7 million.
Opening the second branch at the arrival hall of King Abdulaziz International Airport in Jeddah (the third headquarters).
Opening the third branch at the departure hall of King Abdulaziz International Airport in Jeddah (fourth headquarters).
- Opening the fourth branch at the Passport Hall at King Fahd International Airport in Dammam (the fifth headquarters).
- Opening the fifth branch at the Hajj and Umrah Hall at King Abdulaziz International Airport(Sixth Headquarters).